Privacy Policy

Updated December 3rd, 2017

This Privacy Policy covers information that you give us about yourself as you use our websites, applications and other services, register to become a member or to receive information from us, or volunteer information. Our services are hosted on servers located in the Singapore. Our websites and applications use cookies and other common automated data collection technologies.

By using any of the services above, you are accepting the practices described in our Privacy Policy.

    1. Information You Give Us.We receive and store any information you give us when interacting with our services or in any other way, including through Giinger API-enabled third party applications or services. For example:
      1. Name and email address when registering for an account with us
      2. Name, billing address, shipping address, phone number, email address and credit card information for purchase of Premium membership and purchases from Shop.
  • Profile information such as your home location, your profile photo, your occupation, your address, any photo uploads, etc.
  1. Any information required by contest or sweepstakes entries or other promotions.
  2. Information and content you provide through the discussion forums, your geocache and trackable logs or by email to us.
  3. Email address when you sign up to receive our newsletter or other communications from us.
  • Email addresses of people you know when you participate in a referral program.
  • Messages you send or receive through our communications services.
  1. Information you provide in an application and resume when applying for a job with us.
  2. Any information you choose to share with us as part of surveys you do for us (or a third party acting on our behalf)
  1. Information Collected Automatically.When you use our services, we automatically receive and record information from your browser or mobile device, including:
    1. Your location
    2. The unique identifier for your mobile device
  • Your IP address
  1. Time and date of access
  2. If you’re accessing our services through one of our API partners, the name of the application you’re using
  3. The user ID we’ve assigned to the account through which you are accessing our services
  • Whether you are a Premium or Basic member
  • The latitude and longitude of any location-based search you perform
  1. Files/listings/content accessed
  2. Version of our application that you’re using
  3. Cookie information
  • The page you requested
  1. Giinger uses cookies and other types of data collection technologies for different purposes, including recognizing our users and customizing certain features of our services and functions for repeat visitors. See “How We Use Cookies” below for more information.
  2. Social Media.When you interact with any web page or account on a social media platform, we may collect the personal information that you make available to us on that page, including your account ID or username.

Giinger will use your information collected in connection with our services, which may include your name, e-mail address, or other information unique to you:

  1. For the purpose for which you gave it to us, such as account registration, Premium membership or Shop Giinger purchases, or communicating through the message service.
  2. For our own internal business purposes, such as analyzing the use of our services (via services like Google Analytics and others), market research, and website and mobile application optimization.
  3. To communicate with you about things we think will be of interest to you such as our products and services, and location-based entertainment -related activities.
  4. To verify your identity.
  5. To provide customer service and review issues with your account or your use of our services.
  6. To allow you to share your experiences using our services with others.
  7. To update you on changes to our services, this Privacy Policy or our Terms of Use and other administrative communications.
  8. To authorize payment, whether through secure third party credit card processing gateways or through other payment methods.
  9. To improve our products and services.
  10. To customize the content available through our services.
  11. To allow you to login, share information or “like” us through a social network site account, such as Facebook and Twitter.
  12. To create a convenient and easy-to-use shopping process on our SHOP that includes an online shopping cart.
  13. To restrict access to our services or communicate with users who have violated our Terms of Use Agreement or otherwise violated our rights or the rights of others.
  14. To show and see your ranking in ”Progress”
  15. To ship your prize (s) to your address

Except as provided below, we do not share or sell information that identifies our users personally or makes it possible for other parties to contact them directly. We share your information as follows:

  1. Other Users.We may disclose personal information to other people who use our services if you choose to include personal information, such as your email address, photo or other details, in your public profile. Your username and location and any other information or content you post publicly will be shared with others when you use the public features of our services, such as logging a geocache or participating in the discussion forums. If you choose to participate in forum discussions, your IP address may be shared with forum moderators at Giinger ‘s discretion.
  2. We license our API to partners who use it to develop other geocaching-related services, including websites and mobile applications. Any information you have included on your public profile or geocache logs (including photos) will be accessible to them through the API. Additionally, we share home coordinates with our API partners and randomize the decimal portion of the degrees. Our API License Agreement requires our API partners to comply with the terms of this Privacy Policy with regard to any information acquired through our API or submitted through use of their websites or mobile applications. We provide location information to our map providers without identifying you specifically for the purpose of enabling map functionality.
  3. Social Media.We, or our partners, may share the contents of your geocaching logs, including text, photos and/or username on social media. If you choose to log in to your account with or through a social networking service, Giinger and that service may share certain information about you and your activities. Additionally, with your permission, we also may share information about your activities on our services with that social network’s users.
  4. Third Party Service Providers.From time to time, we employ other companies and individuals to perform specialized functions on our behalf, such as analytics, secure credit card processing and email service providers. They may have access to personal information needed to perform these functions but will be prohibited from using it for other purposes.
  5. Protection of Us and Others.We may disclose personal information if required to do so by law or in the good-faith belief that such action is necessary to: (a) comply with the law or comply with legal process served on Giinger ; or (b) protect and defend our rights or property, our services, users or the public.
  6. Business Transfers.In the unlikely event that we sell a portion of or all of our business or in the event that we reorganize, customer records would likely be transferred to the acquiring company or new entity; however, any personal information in those records will remain subject to the promises made in the pre-existing privacy policy.

Giinger has implemented many security measures to protect against the loss, misuse, and alteration of your information. We protect your account information through the use of a password. To protect the confidentiality of your information you MUST keep your password confidential and not disclose it to any other person. We also work to protect the security of your credit card information during transmission through the use of third party payment processors using Secure Sockets Layer (SSL) software, which encrypts the information you input. However, keep in mind that no security measures are perfect or impenetrable.

    1. You can always choose not to provide information, even though it may be needed to use our services.
    2. You can add or update certain information by signing in to your account and accessing your account settings.
    3. If you do not want to receive our newsletter or marketing communications from us, you can click the “unsubscribe” link at the bottom of the email you receive. This will not affect our ability to send you communications regarding your account.
    4. If you do not want to receive emails from us about specific geocaches or Trackables, you can change your preferences by logging into your account and removing these geocaches and/or Trackables from your Watchlist or bookmarks. Please note that you cannot disable notifications related to geocaches or Trackables owned by you.
    5. If you have granted us access to your Facebook or Twitter account by linking, you can disconnect the link by logging into your account, accessing your profile and clicking the Facebook or Twitter icon to disconnect.

We use cookies and common automated data collection technologies, including web beacons, clear GIFs associated with cookies and Adobe Flash local shared objects, on our websites and applications, in order to provide certain services, such as logging a geocache, and to allow you to sign up for information from us.

We gather date, time, certain information about a user’s browser and system or device configuration and capabilities, navigation history and IP address for all visitors to our websites. We use this information for our system administration and security and to gather general information about our audiences and their geographic locations.

  1. Our cookies.We place cookies that identify you, or allow third parties to do so on our behalf, for the following purposes:
    1. to recognize you automatically when you return to our websites and mobile applications and to customize certain features and functions;
    2. to understand your interests in content, both our own content and that of other companies, on or across our websites and mobile applications;
    3. to make an automated record of your activities on our websites and mobile applications; and
    4. to manage, track and follow up on email campaigns.

We use third party tools such as Google Analytics cookies and HotJar to track how groups or categories of users interact with our services. We enable Google Analytics’ User-ID feature to better understand how users interact with our services over an extended period of time, from different devices and multiple sessions, so we can continue to improve our service.


Our services are not intended for use by children, and we do not knowingly collect personal information from children under 13. If we learn that personal information of someone less than 13-years-of-age has been collected through our services, then we will take the appropriate steps to delete this information. If you are a parent or guardian and discover that your minor child has obtained an account without your consent, then you may alert us via email and request that we delete that child’s personal information.


If you use our services outside of the United States, you understand and consent to the transfer of your personal information to, and the collection, processing and storage of your personal information in the United States. The laws regarding personal information in the United States may differ and be less stringent than your local laws.


California law permits users who are California residents to request certain information regarding disclosure of their personal information to third parties for direct marketing purposes. To make such a request, please send us an specifying that you seek your “California Customer Choice Notice.”  Please allow thirty days for a response.


When we receive formal written complaints alleging Privacy Policy violations, we will contact the person who made the complaint to follow up and review compliance with this Privacy Policy.


Websites that link to or from our services may collect personal information about you, including any social networking sites to which you choose to link your account. This Privacy Policy does not apply to, and cannot control the activities of, those other sites.


We may amend this Privacy Policy from time to time. When we post changes to this Privacy Policy, we will revise the “last updated” date at the top of this page. Please review this Privacy Policy periodically to be informed of how we use and protect your information. If we provide notice of changes via email, you consent to receiving email notice of such changes.


This Privacy Shield Policy (“Policy”) applies to all personal data transferred to Giinger , Inc. (“Giinger ”, “we”, “our”, or “us”) from an organization in the European Economic Area (EEA) (which includes the member states of the European Union (EU) plus Iceland, Liechtenstein and Norway). This Policy sets out our practices for collecting, using, maintaining, protecting and disclosing that personal data. Our general Privacy Policy applies to information that individuals give us about themselves through our websites, applications and services.


For purposes of this Policy, the following definitions shall apply:

“Agent” means any third party that collects or uses personal data under the instructions of, and solely for, Giinger or to which Giinger discloses personal data for use on Giinger ’s behalf.

“Giinger ” means Giinger , Inc., which does business as Robthecity and geocaching, and any predecessors and successors in the United States.

“Personal data” means any data or set of data that identifies or could be used by or on behalf of Giinger to identify (together with other data) a living individual. Personal data does not include data that is anonymized or aggregated.

“Sensitive data” means any personal data that reveals race, ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data for the purpose of uniquely identifying a natural person, data that concerns health or sex life, or data about criminal or administrative proceedings and sanctions.


Giinger complies with the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the EU to the U.S., respectively. Giinger has certified to the U.S. Department of Commerce that it adheres to the Privacy Shield Principles of Notice; Choice; Accountability for Onward Transfer; Security; Data Integrity and Purpose Limitation; Access; and Recourse, Enforcement and Liability (“the Privacy Shield Principles”) which are the basis for the principles of this Policy. If there is any conflict between the terms in this Policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit



Giinger receives personal data about individuals in the EEA collected by Giinger and partners who promote geocaching and/or use geocaching to promote their products or locations in Europe. Giinger uses this personal data to provide services enabling individuals to participate in location-based play and customer support, information updates and purchases related to such services and in geocaching-related promotions. This data also facilitates our partners’ participation in geocaching-related marketing and promotions and enables partners to develop other geocaching services.


Giinger will offer individuals the opportunity to choose (opt-out) whether their data is to be used for a purpose other than the purpose for which it was originally collected or subsequently authorized by the individual. An individual may opt-out of such uses of their personal data by contacting us at the address given below.

Giinger will not use sensitive personal data for a purpose other than the purpose for which it was originally collected, or subsequently authorized by the individual, without first receiving the individual’s affirmative and explicit consent (opt-in). Giinger will treat as sensitive any personal data received from a third party where the third party identifies and treats it as sensitive.

Accountability for Onward Transfer

Giinger may employ third parties to manage its IT infrastructure, provide credit card processing and customer support, perform analytics, and manage its email service. These entities may have access to personal information if needed to perform their functions for Giinger .

Giinger may also disclose personal data – such as public profile information and geocache logs – to non-agent third parties by licensing its application program interface (API) to partners who use it to develop other geocaching-related services. If you wish to opt-out of transfers to such non-agent third parties, please contact us at the address given below or change your authorizations in Account Settings to stop such sharing of data.

Giinger may be required to disclose an individual’s personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.

For data received under the EU-U.S. Privacy Shield, Giinger will obtain appropriate assurances from its agents that they will safeguard personal data consistent with this Policy. Examples of appropriate assurances that may be provided by agents include the following: a contract obligating the agent to provide at least the same level of protection as is required by the Privacy Shield, its own EU-U.S Privacy Shield certification, or another European Commission adequacy finding.

Giinger ’s accountability for personal data that it receives under the Privacy Shield and subsequently transfers to a third party is described in the Privacy Shield Principles. In particular, Giinger remains responsible and liable under the Privacy Shield Principles if third-party agents that it engages to process the personal data on its behalf do so in a manner inconsistent with the Principles, unless Giinger proves that it is not responsible for the event giving rise to the damage.


Giinger will take reasonable and appropriate precautions to protect personal data in its possession from loss, misuse and unauthorized access, disclosure, alteration and destruction.

Data Integrity and Purpose Limitation

Giinger will use personal data only in ways that are compatible with the purposes for which it was collected or subsequently authorized by the individual. Giinger will take reasonable steps to ensure that personal data is relevant to its intended use, accurate, complete and current.


Upon request, Giinger will grant individuals reasonable access to personal data that it holds about them. Giinger will take reasonable steps to permit individuals to correct, amend, or delete personal data that is demonstrated to be inaccurate or incomplete. An individual may request access to their data, or otherwise correct, amend, or delete their personal data by contacting us at the address given below or by making changes to their Account Settings.

Recourse, Enforcement and Liability

In compliance with the EU-U.S Privacy Shield, Giinger commits to resolve complaints about privacy and personal data collection or use. EU individuals with inquiries or complaints regarding this Policy should first contact Giinger at the address given below. Giinger will investigate and attempt to resolve such complaints by reference to the principles contained in this Policy.

Giinger has further committed to refer unresolved privacy complaints under the Privacy Shield Principles to the BBB EU PRIVACY SHIELD, a non-profit alternative dispute resolution provider located in the United States and operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit the BBB EU PRIVACY SHIELD web site at more information and to file a complaint.

Please note that if your complaint is not resolved through these channels, under limited circumstances, a binding arbitration option may be available before a Privacy Shield Panel.

Giinger is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC).

Giinger will conduct compliance audits of its relevant privacy practices to verify adherence to this Policy. Any employee that Giinger determines is in violation of this policy may be subject to disciplinary action.


Questions regarding this Policy should be submitted to Giinger by e-mail to


Giinger may also be required to disclose an individual’s personal data in response to a lawful request by public authorities or in connection with a legal obligation. Adherence by Giinger to these Privacy Shield Principles may also be limited to the extent necessary to meet national security, public interest or law enforcement obligations, and to the extent expressly permitted by an applicable law, rule or regulation.


Third party section 4:

We share location, network diagnostic information, sensor diagnostic information, and other data related to your use of our application with our partner, OpenSignal, Inc., but such information that we share will not include any personally identifiable information about you.   OpenSignal will use the information that we share about you to create aggregated anonymous data and OpenSignal is the sole owner of that data.  To learn more about the use of this aggregated anonymous data, we recommend that you review OpenSignal’s privacy policy []. To opt-out of our sharing of this information with OpenSignal, please contact us at with a request that we not share your information with OpenSignal and we will honour this request.

Collection and Sharing of Location Information:

In addition to other information described in this policy, we may collect and share precise location information, through methods such as mobile “SDKs”. This location information may be used by itself, aggregated, or combined with mobile identifiers (such as IDFAs and Android IDs), and shared with third parties, for purposes related to advertising, attribution (e.g., measuring ad performance) analytics and research. You can remove your consent to having your location data collected by changing the settings on your device.(Certain services may lose functionality as a result.) You can opt-out from any interest-based advertising through your device settings. When you have opted out using this setting on a device, advertisers will not use in-app information collected from that device to infer your interests or serve ads to that device that are targeted based on your inferred interests.